At VeloraDenim, we want you to shop with confidence.
That’s why we offer 30-day free returns.
If you’re not completely satisfied with your purchase for any reason, you may request a return within 30 days of delivery.
30-Day Free Returns
You may return your order within 30 days from the date it is delivered.
No reason is required.
Whether the size isn’t right, the style isn’t what you expected, you changed your mind, or you simply decide the item isn’t for you, you may request a return within the 30-day return period.
There is no return shipping charge to the customer for approved return requests made within this period.
How to Start a Return
To start a return, please contact us at:
Please include:
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Your order number
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The item or items you would like to return
You do not need to provide a reason for your return.
Our customer care team will provide the appropriate return instructions.
Please do not send an item back before receiving return instructions from us.
Return Destination
Return destinations may vary depending on the order, product, customer location, and fulfillment arrangements.
After your return request has been submitted, we will provide the appropriate return destination and instructions.
Please do not automatically return your order to the address shown on the original package unless we specifically instruct you to do so.
Free Return Shipping
Returns requested within the 30-day return period are free of return shipping charges to the customer.
The return process may vary depending on your location and order.
We may provide a return label, shipping instructions, or another appropriate return arrangement.
Please follow the instructions provided by our customer care team.
Exchanges
If you would prefer a different size or available option, you may also request an exchange within 30 days of delivery.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may process a return and refund instead.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:
Please include your order number and, where possible, clear photos showing the issue.
We will review the situation and arrange an appropriate solution.
Refunds
Once your return has been received and processed, your refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process the refund after it has been issued.
Original Shipping Charges
Any shipping charges paid when the original order was placed are generally non-refundable unless otherwise stated or required by applicable law.
This does not affect your free return shipping under our 30-day return policy.
International Returns
Our 30-day free return policy also applies to eligible international orders.
Return procedures and destinations may vary depending on your location.
Please contact us before sending any international return so we can provide the appropriate instructions.
Contact Us
For return, exchange, or refund questions, please contact:
Email: service@veloradenim.com
Please include your order number whenever possible so we can assist you more efficiently.