Shipping policy

Shipping Policy

At VeloraDenim, we are committed to getting your order to you safely and efficiently.

Please review the shipping information below before placing your order.

Shipping Rates

Free Standard Shipping on orders of $99 or more within the continental United States.

For orders under $99, standard shipping is available for a $6.99 flat rate.

International shipping is also available. Shipping rates and delivery times may vary depending on the destination and will be calculated at checkout.

Processing & Delivery Time

Orders typically require 2–5 business days for processing and dispatch.

Once your order has been shipped, standard delivery generally takes:

United States: approximately 3–7 business days
International: approximately 5–10 business days

Delivery times are estimates and begin from the date your order is dispatched, not from the date the order is placed.

Please note that delivery may take longer than expected due to circumstances beyond our control, including customs clearance, weather conditions, carrier delays, incorrect or incomplete shipping addresses, or other unforeseen circumstances.

Once your order has been shipped, you will receive tracking information so you can follow your package.

Shipping Carriers

We work with trusted logistics and delivery partners to ensure your order reaches you safely and efficiently.

Depending on your destination and shipping method, your order may be delivered through carriers such as DHL, FedEx, UPS, USPS, or other trusted shipping partners.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, tariffs, or additional fees charged by the destination country's customs authorities are the responsibility of the customer.

VeloraDenim does not control these charges and cannot guarantee whether or how much you may be charged.

Shipping Process

1. Order Processing

Once your order is placed, our fulfillment team will carefully review and prepare your items for shipment.

2. Quality Check

Before your package is dispatched, each order is inspected to help ensure that the correct items are included and that they meet our quality standards.

3. Dispatch

Your order is securely packed and handed over to our shipping partner.

4. Transit

Your package is transported through our selected logistics and delivery partners.

5. Customs Clearance

For international shipments, your package may be subject to customs inspection and clearance procedures upon arrival in the destination country.

6. Final Delivery

Once clearance is completed when applicable, your package will be transferred to a local delivery carrier for final delivery to your shipping address.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

You can use our Order Tracking page to check the latest shipping status of your package.

Please allow some time for tracking information to become available after your order has been shipped.

Delayed or Lost Packages

While we work with trusted shipping partners to ensure reliable delivery, occasional delays may occur.

If your package appears to be significantly delayed, the tracking information has not been updated for an extended period, or you believe your package may have been lost, please contact us through our Contact Us page.

We will work with the carrier to help locate your package and provide you with the latest available information.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete when placing your order.

VeloraDenim is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you before the order is dispatched.